Blog
Four Tactics for Handling Customer Service Emails (And Getting Them Out of YOUR Inbox)
When I first start working with clients, there are some common processes that they often need help with. One of these processes is figuring out a way to get out of the inbox and stop spending so much time on customer service emails. I’ll start by saying that giving up...
Unpack It: 10 Ways to Improve Business Efficiency
As an online business manager, one of the key functions of my role is to help my clients find ways to improve business efficiency. Whether it’s documenting things their team does every day or outlining processes for my clients’ content creation, there are so many...
What is an Online Business Manager and Do You Need One? Here’s What an OBM Can Do for You
You’re running a business, it’s well past time to get some help, and it seems like every time you mention it people are telling you to hire an online business manager. But what is an online business manager anyway? Aren’t they expensive? Don’t they do the same...
Three Things to Help Better Manage Email (That aren’t actual email tips!)
When you run an online business, your email inbox can feel like a constant source of stress. There are tons of how-to guides and tips on how to better manage email that can be really helpful. But, I find they're not always enough when your inbox is the dumping ground...
Setting Business Boundaries to Save Your Sanity
One of the biggest challenges when you run a business based on providing services is ensuring you have strong business boundaries. When your whole business is built upon being of service to others, it’s really easy for the lines to get blurry and to find yourself...
Why Now is the Time to Document Business Processes
One of the most common questions I get from solopreneurs is whether it makes sense to document business processes before they're ready to hand them off. The answer is always a resounding yes! There are far more reasons to document business processes than simply...
Rebel’s Guide to Business Systems
As an integrator, I work with a lot of creative entrepreneurs who would classify themselves as rebels. The irony of those rebellious tendencies is never lost on us when it comes to the business systems they know they desperately need and yet do everything they can to...
Why Hustling Harder Isn’t the Answer to Common Business Mistakes
Building a business requires plenty of grit and consistent, sustainable effort. I often see this portrayed as "hard work" with extreme glorification of hustle and burnout. The reality though is that assuming you just need to work longer hours, put in more effort and...
The Four Best Investments I’ve Made In My Business
Starting a business can be a daunting process. But running your business day after day can be an all-consuming task to the point that it’s easy to lose sight of everything else. But it doesn’t have to always stay that way – by investing in your business strategically...
Becoming the Visionary Leader You Were Meant to Be
As the actual day-to-day demands of running a business increase over time, it can be challenging to focus on being the kind of visionary leader you want to be. While your business is working, you’re profitable, and things are going relatively well, you have the...
Ashley Cheeks Triples Her Revenue with a Little Help from Tressa Beheim, Online Business Manager
My client, Ashley Cheeks, is the founder of Written Success. She works with entrepreneurs looking to create comprehensive business plans to help secure funding for their ideas. Having worked in the field for over a decade, Ashley noticed there were a great number of...
How To Build a Strong Foundation So You Can Stop Feeling Like “My Team Sucks Up All My Time”
One of the most common objections to utilizing a team is the belief that having a team is going to suck up all your time. This can be true in many cases, but if you take the time to build a strong foundation with your team, it can be avoided. There are three common...